Return & Refund Policy

Effective Date: June 12, 2026

We want you to be satisfied with your purchase. This policy explains return eligibility, procedures, costs, exchanges, and refund timing. It applies to products purchased directly from the official NookHome website. A purchase from a third-party marketplace or seller is governed by that seller’s policy.
4.1 30-Day Return Window
Except for the exclusions below, you may request a return within 30 calendar days after the carrier’s tracking record shows delivery.
To qualify for an ordinary return, the product must:
Be unused, uninstalled, and unassembled, except for the minimum handling reasonably necessary to inspect it;
Remain in the condition received, without stains, odors, customer-caused damage, wear, or unauthorized modification;
Include every part, item of hardware, instruction, accessory, and the original packaging;
Be accompanied by the order number or other proof of purchase; and
Be requested within the 30-day period and shipped according to the return authorization within the stated deadline.
If an item has a manufacturing defect or shipping damage, reasonable assembly undertaken to discover or confirm the issue will not by itself make the item ineligible for a remedy.
4.2 How to Request a Return
Email [email protected] within the return window.
Include your name, order number, the item, the reason for return, and any necessary photographs.
Wait for return authorization, the correct return address, and packing instructions.
Pack the product as instructed and give it to a trackable carrier within the period stated in the authorization.
Keep your shipping receipt and tracking number until the refund is complete.
Do not send a product to our registered business address unless that address is expressly stated in your return authorization. An unauthorized return, collect-on-delivery package, or package sent to the wrong address may be refused or delay a refund.
4.3 Returns for Change of Mind
For a return caused by change of mind, size or color preference, duplicate purchase, mistaken purchase, or another reason unrelated to a product defect:
The customer pays return shipping;
The original $6.88 standard shipping charge, if actually charged, is nonrefundable;
We do not charge a restocking fee; and
We recommend a trackable shipping service with appropriate insurance. The customer is responsible for loss or damage before the return reaches the authorized return location, except where applicable law provides otherwise.
4.4 Damaged, Defective, Incomplete, or Incorrect Items
Please contact us, preferably within seven calendar days after delivery, and supply photographs. After verification, we will provide an appropriate remedy, which may include:
Sending a missing part at no charge;
Sending a replacement product at no charge;
Providing a prepaid return label and exchange;
Offering a partial refund with your agreement; or
Providing a full refund to the original payment method.
For a confirmed issue caused by us or the carrier, we pay reasonable return costs, charge no restocking fee, and refund the item’s purchase price and any applicable original standard shipping charge. We may require the problem item to be returned or may waive return when appropriate. Do not discard the item or packaging before receiving instructions.
4.5 Items Ineligible for Change-of-Mind Return
To the extent permitted by law, the following are not eligible for a change-of-mind return:
Used, materially installed or assembled, soiled, customer-damaged, or modified items;
Items missing parts, accessories, instructions, or original packaging to an extent that prevents resale in new condition;
Gift cards;
Items clearly marked “Final Sale” and disclosed as nonreturnable before purchase;
Custom-made or personalized products, if offered; and
Products not purchased from the official NookHome website.
These exclusions do not apply to a defective, incorrect, or shipping-damaged item, or where the law requires a return or other remedy.
4.6 Exchanges
For a confirmed damaged, defective, incomplete, or incorrect product, we may arrange a free replacement or missing-part shipment. For a change of mind involving color, size, or model, the fastest approach is usually to return the original product under this policy and place a separate new order. The new order is subject to the price, inventory, and shipping charge shown when it is placed.
4.7 Refund Review and Timing
We normally inspect a return within 3–5 business days after it reaches the authorized return address. After approval:
The refund is issued to the original payment method;
We send a refund-confirmation email;
The payment provider or card issuer may need an additional 5–10 business days to post the credit; and
We cannot control a bank’s or payment provider’s posting time.
Except for a defect, incorrect shipment, carrier damage, or where law provides otherwise, the refund covers the actual purchase price and associated sales tax of the approved returned item. It does not include original shipping, expedited-service fees, or return shipping paid by the customer.
If the original payment method is closed or expired, contact the issuing institution. We do not substitute cash, a check, or payment to a different account unless required by law or the original payment service cannot process the refund.
4.8 Late or Missing Refunds
If a credit has not appeared 10 business days after our refund confirmation, first contact your bank or card issuer. If it cannot locate the credit, email [email protected] with your order number and refund confirmation so we can investigate.
4.9 Refused, Undeliverable, and Return-to-Sender Packages
A package returned because of customer refusal, an incorrect or incomplete customer-supplied address, failure to collect, or another customer-attributable reason is refunded only after we physically receive it and confirm its condition. Original shipping is nonrefundable, and documented carrier return charges may be deducted from the refund after we explain the deduction. No such deduction applies if the problem was our fault.
4.10 Abuse and Statutory Rights
We may deny a claim where reasonable evidence shows fraud, item substitution, fabricated damage, duplicative claims, or other abuse, and may request reasonable identity or purchase verification. We do not penalize a customer for exercising a return, refund, or privacy right in good faith.
This policy does not restrict any non-waivable right available under federal, state, or local law.