FAQs
Q1: Can I pick up my online order in your Boulder physical store?
Yes. After placing an order on watkinshome.shop, you can select in-store pickup during checkout, no extra delivery fee.
What’s your return policy for woven baskets and garden goods?
A: All unused, undamaged products with original packaging can be returned within 30 days after delivery, please contact customer service first to apply for return authorization.
Q3: Do you provide wholesale bulk pricing for retailers?
A: We support wholesale cooperation for offline shops, home goods boutiques, garden landscaping businesses and property management companies. Please submit a wholesale inquiry via our contact form for custom exclusive quotations.
Q4: Which states do you ship to?
A: We provide shipping services to all states of the United States.
Q5: What are your shipping fee rules?
A: We have a preferential free shipping policy for all US orders. Orders with a subtotal of $17.99 and above qualify for free standard shipping. Orders with a subtotal below $17.99 will be charged a flat shipping fee of $5.68.
Q6: How long is the order processing and delivery time?
A: All orders will be processed and prepared within 1-3 business days after payment confirmation. After shipment, the standard delivery time across the United States is 5-8 business days, depending on your local delivery location and logistics conditions.
Q7: Can I track my order after purchase?
A: Yes. Once your order is shipped, we will send a tracking number and logistics query link to your registered email. You can check the real-time delivery status of your package at any time.
